FAQ
I'm unable to checkout after entering my card information, is there a reason?
✦ If you use an American Express card, please try checking out with the PayPal payment method instead. Unfortunately Stripe Malaysia (the direct card payment method) isn't able to accept Amex transactions at this time.
Where is my order shipped from?
✦ Malaysia
Do orders come with tracking numbers?
✦ All orders are registered, tracking numbers will be sent to your email once items are dispatched.
I'm from ____, do you ship to my country?
✦ For non liquid products, I can ship to 200+ countries at the moment. Please try at checkout to see if your country is available. ^^
✦ For Liquid Products, I can only currently ship to:
Australia, Canada, China, Hong Kong, Indonesia, Japan, Malaysia, New Zealand, Philippines, Poland, Portugal, Singapore, Taiwan, Thailand, UAE, UK, US & Vietnam.
How long will it take to receive my order?
✦ Orders will be processed and shipped out within 7 to 10 days after store closes or 7 to 10 days after order is placed depending on the item. (not including preorders, in which case, ready stock items will be shipped out along with preordered items once they're ready).
✦ Delivery time starts from date of dispatch, which is when an email with the tracking number is sent.
✦ It will take anytime between 2-8 weeks from date of dispatch for items to reach their destination.
I need my order by a certain date, is there a faster shipping option?
✦ Sorry, there are no expedited shipping options at the moment. If you'd like an order to reach you in time, please make an order well in advance and take into consideration the estimated time of delivery.
It's past the estimated time of delivery and I have not received my order.
✦ Please contact me with your order number I will try my best to help!
STORE POLICY
✦ UK / EU customers are liable for any VAT fees that may be incurred. Please make sure you understand this before placing an order. Thank you.
✦ All orders are final once checkout process is finalized. No exchanges, refunds or returns.
✦ Customers are responsible for any incorrect or missing information. Contact me immediately for any amendments, as I will not be able to alter your order once it's been dispatched.
✦ Keep in mind that I have no control over your order's status to your country once it's been dispatched.
✦ If a package goes unclaimed and is returned, you will have to cover handling and shipping fees for a redelivery.
✦ Please note that some orders might incur custom fees which may also affect the delivery time. Make sure you understand your country's custom fees before placing an order.
By placing an order, you are agreeing to all of the above shop policies and terms of service.
If you have any questions, please feel free to contact me. Thank you for visiting!